Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Time Guarantee

  • We provide a sixty–minute response guarantee for every ticket or email that you submit to our help desk team. We will swiftly answer all the typical queries and forward the case to our server administrators if any further assistance is required. If you order our Optional Managed Services package, we will execute any of the included server management tasks at a time that has been agreed upon in advance.

  • Top quality support service

  • A First–Class Customer Care Service

  • We’ll be available to you 24/7/365 to reply to any inquiries that you may have pertaining to our Website Control Panel or any of the applications that we have installed on your behalf on the dedicated web hosting server. If you also require help handling server admin tasks, you can have a glance at our Optional Managed Services package, which includes data backup hard drive storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and installation services

  • Intuitive help center

  • A User–Friendly Help Section

  • We have equipped our Website Control Panel with an extensive knowledgebase, which offers in–depth explanations of its features and functionalities. Furthermore, we have created exhaustive video tutorials that will further disclose to you how to carry out a given action or resolve a typically experienced problem. All the how–to articles and the video tutorials are easily reachable from each Website Control Panel section via the Help and Videos buttons located in the upper right corner.