In case you are a website owner, a problem may always surface and it doesn’t automatically need to be connected to the hosting service. For example, something can go wrong when you update a software application or some critical content could be modified or deleted by accident. Irrespective of what the essence of the problem is, you will have to contact the respective customer care staff and request them to recover a backup or to assist you in fixing the problem that you’re facing. How promptly they’ll do this will determine the interval of time that your sites will be offline. For some websites like community websites or Internet shops, a prolonged outage duration too often means losing customers and money. With this in mind, it is quite important to use the services of a web hosting company that provides not only a very good support service, but also a fast one.