A live chat is a real-time method of communication between a website hosting supplier's support crew and its customers. It is a very efficient way to get some information about the hosting services or have some issue resolved because you are speaking with a live agent. The benefits of using a live chat service instead of calling or opening a trouble ticket are the reduced chance of errors any time you exchange info such as usernames or domain names, the more rapid response time as the communication is live as well as the fact that you don't need to stay on the chat all the time - you can do something else entirely while the agent investigates the issue in question. Furthermore, you are able to connect with a live chat room from any computer that is connected to the world wide web, avoiding the phone charges that you'll need to pay when you're calling to another country.