If you’ve purchased a web hosting package and you have certain enquiries related to a particular function/feature, or if you’ve experienced a certain difficulty and you need support, you should be able to contact the respective client care team. All web hosts use a ticketing system irrespective of whether they provide other methods of contacting them aside from it or not, as the very best way to tackle an issue most often is to submit a ticket. This model of communication makes the replies sent by both sides simple to track and enables the customer care staff members to escalate the case in the event that, for example, a sysadmin has to intervene. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, so you’ll have to use no less than two different accounts to contact the client care team and to actually manage the hosting space. Non-stop switching from one account to the other could be a drag, not to mention the fact that it requires quite a long time for most hosting providers to respond to the ticket requests themselves.