The support that you will get from your cloud web hosting supplier is very important, regardless of whether you have pre-sales questions and you are not a client yet, or you've got a technical problem with an active account. Prompt and clear info about a question or a problem can save you lots of time and efforts, not mentioning that this is usually a proof that you're ordering from a real website hosting supplier not from some reseller. If you acquire a hosting account from a company that does not own its servers and it cannot access them immediately, it is likely that you will wait for a day or two in order to have an answer to any query, therefore your web sites may remain offline for a long time. In contrast, a company which offers different options for communication and has a support team that is available all the time will assist you to right away and help you reduce or completely avoid any downtime and potential losses.